1. ACCEPTANCE OF TERMS

Welcome to Isaac’s Signatures(“we,” “us,” “our,” “Company”). These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” “your”) and Isaac’s Signatures governing your access to and use of our website, mobile applications, and related services (collectively, the “Platform”), and all purchases made through it.
By accessing, browsing, or making a purchase on the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other referenced policies. If you do not agree to all these Terms, you must not access or use the Platform.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1.You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, to use the Platform. By using the Platform, you represent and warrant that you meet this age requirement.
2.2.You may be required to register an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.
2.3.You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3. PRODUCT INFORMATION AND VARIATIONS

3.1.Isaac’s Signatures sells fabrics, textiles, fashion materials, and related accessories (“Products”) for retail and wholesale purposes.
3.2.Color & Display Accuracy: We strive to display Product colors and images as accurately as possible. However, variations may occur due to monitor settings, lighting conditions, photography, and device displays. We cannot guarantee an exact match to your screen.
3.3.Nature of Products: Due to the handmade, dyed, woven, or embellished nature of many fabrics:
* Slight variations in colour, shade, texture, embroidery placement, beadwork, and pattern alignment are inherent characteristics and do not constitute a defect.
* Measurements(e.g., per yard/meter) are approximate and subject to standard industry tolerances.
* Product descriptions(composition, weight, finish) are provided in good faith but are not guaranteed to be error-free.
3.4.We reserve the right to modify, discontinue, or update Product information, including prices, at any time without prior notice.

4. PRICING, TAXES, AND PAYMENT

4.1.All prices are listed in Nigerian Naira (₦) and are inclusive of Value Added Tax (VAT) unless otherwise stated.
4.2.Wholesale Pricing: Discounted wholesale prices apply only when the specified minimum order quantity (MOQ) for the applicable Product is met in a single transaction.
4.3.Promotions: Promotional offers and discount codes are valid for their specified period, are subject to their specific terms, and may be withdrawn or modified at our sole discretion.
4.4.We accept payment via bank transfer, card payments through secured gateways (e.g., Paystack, Flutterwave), and other approved methods. Payment must be completed in full before order processing begins.
4.5.You are responsible for any bank charges, transaction fees, or currency conversion costs. We are not liable for delays or failures in payment processing caused by your financial institution or third-party payment processors.

5. ORDER PROCESSING AND CONFIRMATION

5.1.Placing an item in your cart does not reserve it. A Product is only reserved for you once your order is confirmed and payment is verified.
5.2.An automatic order acknowledgement is not a confirmation of sale. Order confirmation is final only upon our issuance of a “Payment Verified & Order Confirmed” email/SMS.
5.3.You are solely responsible for ensuring the accuracy of your order (Product, colour, quantity, size) and delivery information before completing checkout.
5.4.We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to Product availability, errors in pricing or description, suspected fraud, or violation of these Terms.

6. SHIPPING, DELIVERY, AND RISK OF LOSS

6.1.We ship domestically within Nigeria and internationally via third-party logistics partners (“Couriers”).
6.2.Shipping costs are calculated at checkout based on destination and package weight/dimensions and are borne by the customer unless explicitly stated in a promotion.
6.3.Estimated delivery timelines are provided for guidance only and are not guaranteed. Delays may occur due to logistics, weather, customs, public holidays, or unforeseen circumstances.
6.4.Risk of Loss & Title: Title to the Products passes to you upon our full receipt of payment. However, risk of loss or damage to the Products passes to you immediately upon our handover of the parcel to the Courier. We are not liable for any loss, damage, misdelivery, or delay once the tracking number is activated and the Courier confirms pickup.
6.5.You are responsible for providing a complete, accurate, and secure delivery address. We are not liable for packages lost due to incorrect addresses provided by you.
6.6.International Orders: You are solely responsible for all import duties, taxes, tariffs, and customs clearance procedures in your country. Failure to pay these may result in the return or abandonment of your order, for which no refund will be issued.

7. STORAGE AND PICK-UP ORDERS

7.1.For customers opting for store pick-up:
* You must inspect the Products thoroughly at the point of collection before leaving our premises.
* No claims regarding defects, damage, or wrong items will be entertained after you have taken possession of the Products.
7.2.Uncollected Orders: Orders designated for pick-up must be collected within seven (7) calendar days of notification. After this period, a storage fee of ₦[Insert Amount] per day may apply. If an order remains uncollected for thirty (30) days, we reserve the right to deem it abandoned, cancel the sale, and resell the Product without obligation to provide a refund.

8. NO REFUND, RETURN, OR EXCHANGE POLICY (ALL SALES FINAL)

8.1.Policy Statement: Due to the perishable and customizable nature of fabrics, and to prevent fraud, Isaac’s Signatures operates a strict “No Refund, No Return, No Exchange” policy. All sales are final upon order confirmation and payment.
8.2.Customer Due Diligence: You are advised to carefully review Product descriptions, zoom on images, ask pre-purchase questions, and consider requesting physical samples (if available) before placing an order.
8.3.Exceptions (At Our Sole Discretion): The only potential exceptions to this policy are:
a. Wrong Item Shipped: If we demonstrably shipped a Product materially different from what was described and confirmed in your order (e.g., wrong fabric type, wrong colour as per our swatch).
b. Proven Manufacturing Defect: A significant, objective flaw (e.g., major inconsistent dyeing, unravelling seams not disclosed) that renders the Product unusable for its intended purpose.
c. Damaged in Transit (Pre-Delivery): For damage occurring before Courier handover, which must be reported as per Clause 9.
8.4.Non-Qualifying Circumstances: The following do not qualify for any return, refund, or exchange:
* Minor variations as described in Clause 3.
* Change of mind, incorrect size/colour choice by customer, or style preference.
* Fabric feeling, drape, or texture not meeting subjective expectations.
* Incompatibility with a specific project not previously consulted on.

9. CLAIMS PROCESS FOR DAMAGED/WRONG ITEMS

9.1.To be eligible for a claim under the exceptions in Clause 8.3, you must:
a. Report the Issue: Notify us via email at [support@isaacssignatures.com] within twenty-four (24) hours of receiving the delivery or discovering the issue.
b. Provide Evidence: Submit clear, timestamped photographs and/or an uncut, unboxing video of the entire package, from the sealed external shipping bag/box to the full reveal of the alleged damaged/wrong Product. The video must clearly show the shipping label, all packaging materials, and the defect/wrong item.
9.2.Failure to provide this evidence within the stipulated timeframe will result in automatic denial of the claim.
9.3.All claims are reviewed at the sole discretion of Isaac’s Signatures management. If a claim is validated, our liability will be limited, at our option, to either: (i) replacement of the defective/wrong Product (subject to availability), or (ii) issuance of a store credit for the value of the affected Product. No cash refunds will be issued.

10. INTELLECTUAL PROPERTY

10.1.All content on the Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the overall “look and feel,” is the property of Isaac’s Signatures or its content suppliers and is protected by Nigerian and international copyright and trademark laws.
10.2.You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any material from the Platform without our express written permission.

11. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES

11.1.TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
11.2.WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11.3.IN NO EVENT SHALL ISAAC’S SIGNATURES, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, DATA, OR GOODWILL) ARISING FROM YOUR USE OF THE PLATFORM OR PRODUCTS.
11.4.OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR PURCHASE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT GIVING RISE TO THE LIABILITY.

12. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, power failures, internet outages, government regulations, pandemics, or natural disasters.

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1.These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles.
13.2.Any dispute arising from or relating to these Terms shall first be attempted to be resolved amicably through direct negotiation with our customer service team.
13.3.If negotiation fails, the dispute shall be subject to the exclusive jurisdiction of the courts located in  Nigeria.

14. TERMINATION

We reserve the right, without notice and in our sole discretion, to suspend or terminate your account or your access to the Platform for any violation of these Terms or for any conduct we deem harmful to our business or other users.

15. AMENDMENTS

We reserve the right to update, modify, or replace any part of these Terms at any time by posting the revised version on the Platform. It is your responsibility to check this page periodically for changes. Your continued use of the Platform following the posting of changes constitutes acceptance of those changes.

16. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in full force and effect.

17. CONTACT INFORMATION

For all questions, inquiries, or complaints regarding these Terms or your order, please contact us at:

Isaac’s Signatures
Email:[support@isaacssignatures.com]
Phone:[+234 [707] 539-9482]

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Isaac’s Signatures
…Reaching Demand