At Isaac’s Signatures, we are committed to fairness, transparency, and quality delivery in line with Nigerian consumer protection principles and global e-commerce best practices. This Refund & Returns Policy explains your rights, our obligations, and the procedures governing refunds, returns, and exchanges on our platform.
By purchasing from our website, you confirm that you have read, understood, and agreed to this policy.

1. Legal & Regulatory Compliance (Nigeria)

This policy is designed in compliance with:
The Federal Competition and Consumer Protection Act (FCCPA), Nigeria
Applicable Nigerian e-commerce and trade regulations
Industry best practices adopted by Isaac’s Signatures and its technology partners (including MSign Global)
Nothing in this policy limits your statutory consumer rights under Nigerian law.

2. Eligibility for Returns (Strict Conditions)

Returns are accepted only under the following verified circumstances:
You received a wrong item (wrong fabric, pattern, or quantity).
The item delivered is defective or damaged at the point of delivery.
The product is materially different from its description on the website.

Mandatory Conditions:

Return requests must be submitted within 48 hours of delivery.
Fabrics must be unused, unwashed, uncut, unsewn, and unaltered.
Items must remain in original condition with tags and packaging intact.
Proof of purchase and clear photographic or video evidence must be provided.
Failure to meet any of the above conditions automatically disqualifies the return.

3. Items Not Eligible for Returns or Refunds

For hygiene, customization, and business integrity reasons, the following are strictly non-returnable:
Fabrics that have been cut, tailored, sewn, or altered in any way.
Items damaged due to customer mishandling, improper washing, or storage.
Products purchased under discounts, promotions, clearance sales, or flash deals, unless defective.
Orders returned without prior written approval.
Minor variations in fabric color, weave, texture, or print alignment.

4. Fabric & Color Variation Disclaimer (Industry Standard)

Isaac’s Signatures deals in premium fabrics, including Ankara and traditional textiles. Customers acknowledge that:
Slight color variations may occur due to screen display differences, lighting, or fabric batch production.
Pattern alignment and texture differences are not manufacturing defects.
These variations do not qualify as grounds for refunds or returns.

5. Return Request & Approval Process

To initiate a return:
Contact our customer support team within 48 hours of delivery.
Provide:
Order number
Clear photos/videos showing the issue
Written explanation of the complaint
Our team will review your request within 2–5 business days.
If approved, official return instructions will be issued.
Unauthorized returns will be rejected automatically.

6. Return Shipping Responsibility

Customers are responsible for return shipping costs, except where Isaac’s Signatures confirms fault.
Returned items must be securely packaged.
We strongly recommend using a trackable courier service.
Isaac’s Signatures is not liable for loss or damage during return transit.

7. Inspection & Final Decision

All returned items undergo physical inspection upon receipt.
If approved → refund or exchange proceeds.
If rejected → item is returned to the customer at their cost.
Isaac’s Signatures’ inspection decision is final, subject to applicable consumer law.

8. Refund Policy (Strict Timelines)

Refunds are issued only after inspection approval.
Refunds may be processed via:
Original payment method, or
Store credit (where applicable).
Processing time: 7–14 business days, depending on payment provider.
Delivery and handling fees are non-refundable, except where the fault lies with Isaac’s Signatures.

9. Exchange Policy

Exchanges are subject to product availability.
If the replacement item is higher in value, the customer pays the difference.
If lower, the balance may be issued as store credit only.
Exchange requests follow the same 48-hour reporting window.

10. Order Cancellation Policy

Orders may be cancelled only before dispatch.
Once an order has been shipped, cancellation is no longer possible and the return policy applies.

11. Policy Abuse & Fraud Prevention

To protect our brand and customers:
Isaac’s Signatures reserves the right to deny future returns to customers who abuse the system.
Fraudulent claims may result in account suspension or order refusal.
We cooperate with logistics and payment partners to prevent abuse.

12. Frequently Asked Questions (FAQ)

Q: Can I return fabric after cutting it?
No. Once fabric is cut or altered, it becomes non-returnable.
Q: What if the color looks different from my screen?
Screen-related color differences are normal and not considered defects.
Q: Can I get cash refunds instantly?
No. All refunds follow verification and banking timelines.
Q: What if I report after 48 hours?
Late reports are automatically rejected.
13. Contact Information
Customer Support – Isaac’s Signatures
Email: [support@isaacssignatures.com]
Phone/WhatsApp: [+234 [707] 539-9482]
Business Hours: Monday–Friday | 9:00 AM – 5:00 PM (WAT)

14. Policy Updates & Authority

Isaac’s Signatures reserves the right to amend this policy at any time to reflect:
Business growth
Legal updates

Partner standards (including MSign Global)

Updated versions take effect immediately upon publication.